cancellation / Refund / Return policy of Artbox Creative

1. Introduction

a. This Refund and Cancellation Policy applies to all purchases made on Artbox Creative. By making a purchase, you agree to the terms outlined below.

b. As our products are digital, we maintain a strict policy regarding refunds, returns, and cancellations. However, under certain conditions, we may offer a resolution based on the issue presented.

c. If you have any questions or concerns, you can contact us at:

2. Cancellation Policy

a. Custom Orders:

  • Since we sell digital products, cancellations are not accepted once the order is placed.

  • If you purchase a custom design service package and we are unable to fulfill your request, you may request a cancellation before the project begins.

b. Instant Downloads:

  • Once a digital file has been purchased and downloaded, cancellations are not possible.

3. Return Policy

a. As all our products are digital files, they are non-returnable once downloaded.

b. If you experience technical issues with your file, we will provide guidance on resolving them. If the issue persists, we may offer a replacement file.

4. Refund Policy

a. Eligibility for Refunds:

  • Refunds are only applicable to custom orders if we fail to deliver the requested design.

  • Refunds are not applicable to digital downloads, unless the file is corrupt and unusable, and we are unable to provide a functional replacement.

b. Non-Refundable Cases:

  • Change of mind after purchase.

  • Incorrect file format selection.

  • Lack of compatibility with your software or machine.

  • Designs that have been modified, edited, or altered.

  • A refund request made after the 2-day period from the date of purchase.

c. Refund Process:

  • If your refund request is approved, the refund will be processed within 2 working days via the original payment method.

5. Complaints Handling Mechanism

a. We are committed to resolving any issues that our customers may face. If you have a complaint, you can reach out to us using the following methods:

b. Resolution Timeframe:

  • We aim to respond to all complaints within 12 hours and provide a solution within 2 working days.

c. Complaint Process:

  1. Submit your complaint via email or whatsapp.

  2. Provide your order details and describe the issue clearly.

  3. Our team will review the complaint and offer an appropriate resolution, which may include troubleshooting steps, file replacement, or a refund (if eligible).

6. Changes to the Policy

We reserve the right to modify this policy at any time. Any updates will be posted on our website and will take effect immediately.

Last Updated: March 2025